Refund policy

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, the item must be unworn, unused, unwashed, with tags attached, and in its original packaging.

Non-defective returns are eligible for store credit only. We do not issue refunds for change of mind, fit issues, print/color preference, or sizing concerns when measurements or a size chart have been provided.

Preorder items are made/reserved specifically for each order. For returns after delivery, eligible non-defective preorder items qualify for store credit only, subject to our return requirements. If your item is defective or we made an error with your order, please contact us at willowbrookeboutique7@gmail.com so we can resolve the issue.

Preorder delays and cancellations: If we cannot ship your order within the timeframe stated when you purchased, we will notify you, provide an updated shipping estimate if available, and offer you the choice to agree to the delay or cancel the unshipped order for a full, prompt refund of the amount paid for that order. Refunds required for shipping-delay cancellations will not be limited to store credit. Nothing in this policy limits your rights under applicable law.

Customers are responsible for return shipping unless the item is defective or the wrong item was sent. Original shipping charges are non-refundable for ordinary non-defective returns after delivery. This does not apply to the full refund described above for shipping-delay cancellations.

Items sent back without first requesting a return will not be accepted.

To start a return, please contact us at willowbrookeboutique7@gmail.com.

Return address:  
Willow Brooke Boutique  
673 Hytop Rd.  
Scottsboro, AL 35768